REFUND POLICY — XALVEN

Version: v2.1 — Date: 2026-03-17

Our commitment

At XALVEN we believe in what we offer. We are so convinced that our platform can help you grow your business that we back every purchase with a real guarantee:

If you are not satisfied with XALVEN within the first 7 days, we will give you your money back. No questions. No complicated forms. No small print.

This is not marketing. It is a serious commitment. Below are the exact conditions, so that there is no doubt whatsoever.

1. SATISFACTION GUARANTEE — 7 DAYS

1.1 Individual plans — Operator, Strategist, Command

The 7-day guarantee applies to these plans provided that, at the time the refund is requested, no more than 25% of the searches included in the plan have been used:

If you have performed more searches than the stated limit, we understand that you have made real and significant use of the service, so the guarantee will not apply.

1.2 Business plans — Team, Scale, Enterprise

For business plans, the 7-day guarantee applies provided that 5,000 activations have not been exceeded across the whole team since the purchase date.

1.3 Conditions common to all plans

• The request must be made within 7 calendar days of purchase.
• No justification is required. We will not ask you why.
• The refund is full — 100% of the amount paid.
• It applies only to the first purchase of each plan per user or company.

1.4 How to request it

Write to support@xalven.app with the subject "7-day guarantee refund" and state:

1. Account email
2. Plan purchased
3. Date of purchase

We process the refund within a maximum of 48 working hours of receiving the request. The amount is refunded using the same payment method used for the purchase. Depending on your bank or card, the charge disappears within an additional 3-5 working days.

2. SUBSCRIPTION CANCELLATION

• You can cancel your subscription at any time from Settings → Subscription inside the app.
• Cancellation is immediate: no further charge is made.
• You keep access to the plan until the end of the period already paid for.
• XALVEN does not make hidden charges or renewals without prior notice.

3. OTHER REFUND SITUATIONS

Regardless of the 7-day guarantee, XALVEN will process refunds without exception in the following cases:

4. LEGAL FRAMEWORK

This policy is compatible with Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and Directive 2011/83/EU on consumer rights. The 7-day guarantee offered by XALVEN exceeds the minimum legal framework required and is a voluntary improvement in the user's favour.

5. CONTACT

For any refund request, question or complaint:

• Email: support@xalven.app
• Suggested subject: "7-day guarantee refund" or "Refund"
• Response time: maximum 48 working hours

If you are not satisfied after our response, you may use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr

XALVEN — support@xalven.app — v2.1 — 2026-03-17